The motorcycle was in a bad condition and sometimes outright dangerous. Got stranded during my trip. The company was not particularly helpful with conflict resolution, I was hold liable for the defective motorcycle and were protecting their interests only. Upon return of the vehicle the rental company tried to withhold a part of the deposit to "share repair costs", which I later learned, were outrageously overpriced.
Koos
05-19-2022
10 / 10
Very good service/ nice en good motorbikes/ sympathetic owner
Good location to rent a motorbike!! Can recommend this to anyone
Andreas
03-15-2020
10 / 10
Sehr nette Betreuung. Miete war ungeführt, aber Vermieter hat sich per Whatsapp immer wieder gemeldet und Tips gegeben.
Mauro
01-16-2020
2 / 10
It was not possible to leave the deposit with the credit card but only cash. The bikes had old and worn tires, we risked falling many times. Two of the bikes were old and had many kilometers, one motorcycle had the clutch worn and it was necessary to change it during the tour, a motorcycle did not start every morning due to the low battery and the broken voltage regulator, to repair the two bikes we are stayed 2 days with serious discomfort.
Charles
03-14-2017
2 / 10
He overcharged for the bike and was over an hour late for collection. Not a good experience.
Nel pagamento con carta di credito ha applicato un cambio peggiorativo facendomi pagare 61,58 euro in più!
Werner
12-03-2019
2 / 10
Das Bike war technisch desolat und musste dann auch abtransportiert werden . Dürfte aus Sicherheitsgründen überhaupt nich verliehen werden.
Rücktransportkosten sowei rückreisekosten mussten selber getragen werden.
Auch war kein Ersatzbike zur Verfügung.
Also 10 Tage bezahlt und nur 7 Tage gefahren...
Schlechter gehts nicht.
philip
11-20-2019
2 / 10
bike was poorly maintained if at all!
no rear light
weak front brake
seat fell off (not bolted on)
worst head races I have come across
fuel cap lock failed causing me to force cap off destroying it in process.
hit and miss indicators
chain worn out
I am a qualified bike mechanic so not making this up.
check bike over before you leave their premises and agree on faults
Nice guys thou
Wolfgang
11-01-2019
2 / 10
I had to pay an additional day. It was legal, but in my opinion it was not fair.
paolo
10-17-2019
2 / 10
It s second year, always rental always Marrakech roues. Last year 4 motorbike, this year 7 motorbike. I am very disappointed, a lot. Suspension , brake, tire, levers, commands, cush, lights, engine,.....every things was not worth the rental price. We paid in total over 5000 euro..... It s a shame. This is my last time with rental. Next year we will choose another company. In any case never
luca
10-17-2019
4 / 10
Moto con ammortizzatori esauriti, freni al minimo, ruota anteriore completamente sbilanciata, parastrappi catena esauriti.
Andrew
10-07-2019
2 / 10
Very disappointed. Have used a few companies for hiring bikes in Morocco but would not bother with these again. We could have had crf250l for less and better looked after.
Michael
06-16-2019
10 / 10
10 Tage Tenere 660 XTZ gemietet. Motorrad sehr guter Zustand. Reifen gut. Sehr freundliches Team. Kleiner Kratzer und kleiner Schaden wurde sehr kulant reguliert.
Alles Bestens! Gerne wieder!
Michael
Youssef
05-07-2019
6 / 10
Good and friendly service, , but the bikes conditions could have been better.
Jürgen
03-21-2019
10 / 10
Klasse Personal und Service
Jürgen
03-21-2019
10 / 10
Klasse Personal und Service
Ignacio
11-11-2018
10 / 10
la moto estaba bastante cascada tuve que reparar embrage en zagora pero elhombre de marrakech se oorto bien
Luca
10-15-2018
4 / 10
Disponibile ma non risolutivo
ian
06-11-2018
10 / 10
Helpful shop. Bike was clean and ready. Very near to Marrakech centre. Offered a parking place when visiting, washed the bike one day! Looked after helmets on a visit. Would use a again.
Ralf
05-15-2018
8 / 10
Das Motorrad war nicht neu, aber gut gewartet und hat während der Tour auch keine Probleme bereitet. Die Rückgabe war vollkommen unkonpliziert. Deshalb: Gerne wieder.....
Ralf
05-15-2018
8 / 10
Das Motorrad war nicht neu, aber gut gewartet und hat während der Tour auch keine Probleme bereitet. Die Rückgabe war vollkommen unkonpliziert. Deshalb: Gerne wieder.....
Peter
03-21-2018
8 / 10
All went smoothly, good service, good communications. I had a fantastic trip in Morocco.
Pedro Miguel
03-19-2018
2 / 10
Unfortunately the system does not offer to give zero stars for that lousy service provided.
ROBERTO
11-09-2017
6 / 10
No tenían las motos que habíamos solicitado y nos las cambiaron hasta en dos ocasiones. Ademas estaban muy viejas y con mucha falta de mantenimiento.
niels
08-07-2017
10 / 10
Ali is fantastic, the right man for the job.
Paolo
05-03-2017
6 / 10
They did not respond to e-mails. They answered quite late. Motorbike was ok
Gorka
01-03-2017
8 / 10
Very good.
Valerie
11-24-2016
10 / 10
THE TEAM OF MARRAKECH WAS JUST GREAT WE REALLY ENJOYED OUT JOURNEY
Luc
11-02-2016
8 / 10
Very good.
Federico
06-14-2016
10 / 10
Moto OK, affidabile. tutto semplice. Moto con presa 12 volt già disponibile. Casco buono e in ottimo stato
Till
04-21-2016
10 / 10
Great!
Daniel
01-05-2016
10 / 10
Service in Marrakech was "outstanding" I would/will rent there again!!!!
Nadal
12-04-2015
10 / 10
Todo ha sido perfecto.
El servicio excelente y la moto ha echo casi 2.000 km sin enterarse.
Me ha dado una gran seguridad que es lo que yo necesitaba en tan reconditos parajes.
Marrakech-Ouarzazate-Zagora-Mhamid-Merzouga-Erfoud-Boumalnale Dades
Muchas gracias y confio en vosotros para mi proxima ruta.
Saludos cordiales.
Nadal Comas.
Philip
06-04-2015
10 / 10
Excellent service from these guys. I hadn't known what to expect but they were most professional and well located in Marrakech.
I was very impressed by the quality of the bikes, the service that we received which was extremely friendly, helpful and comprehensive.
Bike hire was a very reasonable price and they were also very reasonable when it came to charging for some damage caused by dropping
Excelent Rental company! I will use their service again!
Pierre-Marie
04-01-2019
6 / 10
Service was very friendly and timely but the jacket I was given was not the right size even though I told them in advance the size , the jacket was a ruin too
The bike was safely rideable but the tire were old , mismatched and cracked , the suspension was creaking loudly , the top case was loose on it’s bracket . The satnav did not work properly. The jacket I was given was way too large for me even if I mentioned my size before . There was no way to have another .
Roger
11-06-2018
10 / 10
Un gran servicio. Alquilamos la moto en Marrakech aunque nos la trajeron desde Agadir. El personal de Alibaba muy profesionales, la moto en perfecto estado y con una atención perfecta en todo momento. Sin lugar a duda recomendaremos este servicio y lo utilizaremos en próximas ocasiones.
The motorcycle was in a bad condition and sometimes outright dangerous. Got stranded during my trip. The company was not particularly helpful with conflict resolution, I was hold liable for the defective motorcycle and were protecting their interests only. Upon return of the vehicle the rental company tried to withhold a part of the deposit to "share repair costs", which I later learned, were outrageously overpriced.
Koos (05-19-2022)
Honda 650 Transalp (7 days)
Very good service/ nice en good motorbikes/ sympathetic owner
Good location to rent a motorbike!! Can recommend this to anyone
Vlado Wulf (04-21-2022)
Honda XR 250 Tornado (10 days)
Is friendly, helpful, professional and reliable. Back again and again!
Mauro (01-16-2020)
Yamaha Tenere XTZ 660 (6 days)
It was not possible to leave the deposit with the credit card but only cash. The bikes had old and worn tires, we risked falling many times. Two of the bikes were old and had many kilometers, one motorcycle had the clutch worn and it was necessary to change it during the tour, a motorcycle did not start every morning due to the low battery and the broken voltage regulator, to repair the two bikes we are stayed 2 days with serious discomfort.
pietro (01-07-2020)
Honda XR 250 Tornado (10 days)
Nel pagamento con carta di credito ha applicato un cambio peggiorativo facendomi pagare 61,58 euro in più!
Werner (12-03-2019)
Yamaha Tenere XTZ 660 (10 days)
Das Bike war technisch desolat und musste dann auch abtransportiert werden . Dürfte aus Sicherheitsgründen überhaupt nich verliehen werden.
Rücktransportkosten sowei rückreisekosten mussten selber getragen werden.
Auch war kein Ersatzbike zur Verfügung.
Also 10 Tage bezahlt und nur 7 Tage gefahren...
Schlechter gehts nicht.
philip (11-20-2019)
Honda XR 250 Tornado (5 days)
bike was poorly maintained if at all!
no rear light
weak front brake
seat fell off (not bolted on)
worst head races I have come across
fuel cap lock failed causing me to force cap off destroying it in process.
hit and miss indicators
chain worn out
I am a qualified bike mechanic so not making this up.
check bike over before you leave their premises and agree on faults
Nice guys thou
Richard (10-14-2019)
Honda XR 250 Tornado (8 days)
Farouq was very proffessional and offered a good service even though the wheel bearing failed.
Youssef (05-07-2019)
Honda XR 250 Tornado (7 days)
Good and friendly service, , but the bikes conditions could have been better.
Remko (03-13-2019)
Honda XR 250 Tornado (3 days)
They were very kind and helpful. Nice guys, would not hesitate to rent again from them.
ian (06-11-2018)
Yamaha Tenere 660 XTZ (8 days)
Helpful shop. Bike was clean and ready. Very near to Marrakech centre. Offered a parking place when visiting, washed the bike one day! Looked after helmets on a visit. Would use a again.
Peter (03-21-2018)
Yamaha Tenere 660 XTZ (9 days)
All went smoothly, good service, good communications. I had a fantastic trip in Morocco.
niels (08-07-2017)
Yamaha Tenere 660 XTZ (5 days)
Ali is fantastic, the right man for the job.
Paolo (05-03-2017)
Yamaha Tenere 660 XTZ (8 days)
They did not respond to e-mails. They answered quite late. Motorbike was ok
Charles (03-14-2017)
Yamaha Tenere 660 XTZ (1 days)
He overcharged for the bike and was over an hour late for collection. Not a good experience.
