Motorcykeluthyrning i Palma de Mallorca (Spanien Baleariska öar)

I am writing to formally lodge a complaint regarding a recent experience I had with this company. On August 5th, I rented a motorcycle along with two helmets on the island of Mallorca for two days. At the time of rental, I was required to pay a deposit of 200 Euros via credit card, with the assurance that this amount would be refunded after 10 business days upon the return of the motorcycle and helmets. However, when it came time to return the motorcycle, the designated company representative was not present. I was instructed via WhatsApp to take photographs of the motorcycle and helmets and to park the vehicle at the specified location. I followed these instructions carefully and was assured that the deposit would be refunded in full within 10 business days. After 10 business days had passed, I was informed on the final day that 100 Euros had been deducted from my deposit due to the alleged loss of one of the helmets, with the remaining amount refunded. It is important to note that I was not informed of any issue regarding the missing helmet until this point, which I find to be highly unprofessional and potentially illegal for the following reasons: 1. The company representative did not show up at the time of return, and I returned the motorcycle as per the instructions provided. 2. I was only informed of the alleged missing helmet on the final day when the refund was due, without any prior notice during the 10-day period. 3. The deduction is based solely on the claim made by the next customer who rented the motorcycle, without any concrete evidence that the helmet was indeed lost by us. Given these circumstances, I consider this situation to be highly unfair and I reserve the right to pursue this matter legally to recover the full deposit.

I can’t give a definitive answer yet, since I haven’t received a refund of the deposit yet

they were very helpful and there for us at all times we needed them. Thank you ???? very much

they were very helpful and there for us at all times we needed them. Thank you!!! very much

Ottimo

unica pecca è che la cauzione richiesta non è la stessa scritta sul sito, ci hanno chiesto 200 euro per motorino

Sehr freundliche und qualifizierte Bedienung .....man fühlt such sehr gut aufgehoben!!!! Insgesamt sehr angenehm

La empresa ha sido super profesional y ha dado facilidades en todo momento, gran acierto, repetiré

Motorrad nicht wie auf dem Bild erhalten. Deutlich älteres Model im sehr abgenutzten Zustand. Helme waren in Ordnung. Das Büro von Mister Scooter war nicht wie angegeben neben dem Flughafen. Sondern 7 km entfernt. Wurden nur nach mehrmaliger Aufforderung vom Flughafen abgeholt per Shuttle. Wurden aber ärgerlicher Weise bei der Abgabe nicht wieder zum Flughafen hingefahren. Mussten dadurch ein teures Taxi nehmen. Unfreundliche und schlechter Service.

Moto in ottime condizioni e serietá da parte del negozio.

Gran servicio y Comunicacion

Sehr empfehlenswert, top Bedienung, tolles Material, alles gut!

EXCELENTE

The motobuke was new and the service provided was just Excellent. Thank you Lamiae

Genial. No hay más palabras

Servizio preciso e di qualità, personale cordiale e disponibile, pronti ad accontentare le nostre esigenze. Scooter nuovissimo, caschi puliti e lucchetto compresi nel prezzo. Lo consiglio!

Sie haben nur eine Mitarbeiterin welche natürlich überfordert ist. Deswegen ist der service sehr schlecht. Das liegt tatsächlich nur daran das sie nicht genug personal haben.

Muy amables y atentos y muy buena relación calidad precio

Entspannter Vermieter in zentraler Lage. Angaben zu den Extrakosten der Vollkaskoversicherung vorab wären hilfreich gewesen.

Entspannter Vermieter in zentraler Lage. Angaben zu den Extrakosten der Vollkaskoversicherung vorab wären hilfreich gewesen.

Bon service

Bon service

Gentilezza, professionalità e grande disponibilità con costi contenuti

Πολύ καλή εξυπηρέτηση!Οτι κλείσεις από την ιστοσελίδα αυτό θα σου προσφέρουν.Και όσον αφορά την εγγύηση στην γυρνάνε αμέσως,δεν είχαμε κανένα πρόβλημα!!!

Alles gut gelaufen

Très sympa / professionnel

sehr gut, verläßlich und flexibel

Muy profesionales.

Muy bueno super

Everything was very easy and uncomplicated, the training for the bike was easy to understand, the process went smoothly and the stuff were very friendly! Highly recommended

Muy bien y muy amables

Absolut empfehlenswert und sehr nett.

Parfait et super sympa et dispo

Très bien

Très bien

Très bien

Netter Kontakt und reibungslose Abwicklung

Ok

kind and helpful

Todo bien :-)

Lief alles super reibungslos und einfach. Die Maschinen Vor Ort haben auch alle einen sehr gepflegten Eindruck gemacht. Personal ist super freundlich. Würde beim nächsten mal nur ein paar ps mehr nehmen

Buon servizio di sicuro

Ok

¡El Sr. Tony de la tienda en Palma de Mallorca fue muy amable!

Un service de qualité avec un très grand choix des personnels très à l'écoute je recommande

The best ! Guilermo was more than helpfull for us!

Always available, helpfull and friendly, i definitely would deal with them again.

Excellent service avec surclassement pour compenser les erreurs de rentalmotorbike.Merci Rent Zoom ! Loueur que je recommande pour une locati9n deux-roues à Majorque.

IMPECCABLE !!!!

1a

Au top ! Merci

SUPER Vermieter, freundlich, hilfsbereit, gerne wieder.

Sehr freundlich und qualifiziert.

Sehr freundlich und qualifiziert

I'd use it again. Definitely.

Véhicules conformes au catalogue et prix très raisonnables. Là encore nous avons affaire à des vrais professionnels

El dueño de Rent Zoom fue muy simpático y atento, me ofreció la posibilidad de devolver la moto al dia siguiente lo cual fue un detalle bonito por su parte. Muy buen trato recibido y sin duda volvería a contratar sus servicios. La unica pega fueel no poder conducir la Yamaha MT-07 modelo del año 22, al final me ofrecieron otro modelo más antiguo

Todo correcto, muy amables. Al dejar la moto nos llevaron en furgoneta a la dirección donde teníamos que ir

Est vraiment une équipe très sympathique, nous avons loué 16 jours un scooter 125 et aucun problème. Nous sommes ravis et recommandons ce loueur .

Très bien ! rien à redire

Vraiment très sympas et arrangeant !

Agréable

Friendly, and very service minded. Picked me up and drove me back to the airport. GPS was included even though I didn’t asked for it. A lot of miles on the bike but we’ll maintained so a good week of riding with no problems with the bike.

Set gut

freundlich, qualifiziert, perfekt

Alles super!

Very confusing. Not clear about pickup or bike delivery. Was not clear to the moment if I get a bike and which bike. However very friendly and engaged .

Good contact fast Reaction

Good contact fast Reaction

Nice staff, Guillermo will always have an solution available. I absolutely recommend to rent a bike at their place.

Alles unkompliziert, netter Service. Würde ich jederzeit wieder buchen.

Réservation effectuée de France avant notre départ. Malheureusement la moto n'était plus disponible et nous avons bénéficié d'un surclassement. Le gérant de l'agence de location est au top, il propose même de fournir tous les équipements de sécurité (gants, blousons, pantalons) sans supplément. C'est vraiment une personne très arrangeante, poli, souriante et serviable. Je recommande à 200% V les motards !!

Persone molto a modo e disponibili motocicllo ottimo complimenti

Très bon accueil, très bon service.

cool

Awesome

Super

very nice!

Good motorcycle, good advise, good people. Jan.

They were very kind and friendly. No complains what so ever.

Lo recomiendo al 100%

War ein cooles Erlebnis!

Top!

Very good scooter-renting-shop, easy going owner.

Il servizio non è buono, si attende per il ritiro e si riconsegna senza che vi sia nessuno. Mi è stata data una moto diversa da quella che avevo fermato senza che fossi minimamente avvisato.

Esperienza da dimenticare, In data 11/08 abbiamo effettuato prenotazione per 2 moto, orario e giorno di ritiro ore 8.00 del 12/08. Le moto sono state consegnate alle ore 12.00 e solo 1, L altra siamo dovuti andarla a prendere in aeroporto in autonomia 1 ora successiva. Il casco non era conforme alla taglia richiesta, i guanti non erano presenti e una delle due era senza carburante mentre l altre aveva già un po’ di utilizzo. L operatore di nome Alex non idoneo alla gestione del noleggio in quanto presentato alterato all’ appuntamento. Nessuna informazione ci è stata fornita in merito alla riconsegna, ne il luogo ne il come effettuare il blocco della chiave all interno dell apposito lucchetto. La nostra riconsegna è stata effettuata alle ore 22.00 come d accordi nel luogo del ritiro precedente, sul posto non c era nessuno e non abbiamo ricevuto le informazioni.

Son Rápidos pero por la devolución de la fianza no responden.

Son Rápidos pero por la devolución de la fianza no responden.lo malo dicen que a los 10 días hábiles te regresan la fianza y no es así, aún no me la han regresado. Por otro lado la moto estaba golpeada, super rayada. Más sin embargo a la hora de alquiler eso sí son muy rápidos.

Reagiert schnell